Frequently Asked Questions

The wool that many of you remember is the one from our grandmothers that were itchy and unpleasant to wear. However, wool is a natural fiber that comes in different thicknesses and can be extremely comfortable. For example, cashmere is a wool fiber that is very soft and fluffy. To make the Baabuk shoes, we use a very fine wool fiber that is thick enough to be resistant and durable - and of course, comfortable! You can read more here!

Wool may be traditionally known for its use in heavy winter sweaters, but wool is actually a great material for all temperatures! The same property that keeps you cozy in the winter also keeps you cool in the summer. There are natural crimps and air pockets in the wool that keep the cold out during the winter and also keep the heat out in the summer, whilst still allowing the skin to breathe, and hence feel cooler. As wool does not conduct energy, it doesn’t transfer heat or cold through the material and hence keeps the wearer (both sheep and humans) at a comfortable temperature. You can learn more about the science behind this on our blog post "Wool for Summer".

The fibers of the wool are naturally covered with a special waxy coating. Therefore, wool is naturally water repellent and will be less exposed to stains as spills will less easily be absorbed by the fabric. Don't worry - your wool sneakers won't shrink in the rain! However, they are not waterproof and will get wet in heavier rain or deep puddles.

If your Baabuk shoes have gotten wet, simply remove and dry at room temperature. Avoid putting them in a dryer. The wool will not get damaged by water and will not shrink, as the raw material has already been washed and felted.

All of our sneakers, slippers, and boots are unisex. Find the colors that best fit your style!

The name BAABUK was developed to highlight the foundational elements of the brand - our homage to ancestral roots and our focus on wool. It is a mix between the BAAA of the sheep and the Russian word BABUSHKA (meaning grandmother).

Our slippers are handmade in Nepal in our own workshop built from scratch. The Sky Woolers and Urban Woolers are crafted in Portugal. This country was selected as the right place to produce our sneakers due to their knowledge and experience in shoe making. Our boots start in our Nepalese workshop and are finished in Portugal. Learn more on our Craft Series page.

The wool used to make our slippers and boots comes from New Zealand. The wool used to make the Sky Woolers and Urban Woolers comes from Portugal where the sheep happily live in the natural park of Serra da Estrela. Our wool is mulesing-free

We chose to use wool from New Zealand because the washing process is more environmentally friendly. Only water and soap are used in their processing of the wool. The water is then recycled, avoiding pollution of the rivers.

We ship to most countries. Rates are calculated at checkout depending on shipping country. Free shipping on all orders over 200 Euros. Customers outside of the EU may be responsible for any applicable import duties and taxes. 

Swiss Customers: Please order from our Swiss website: www.baabuk.ch
USA Customers: Please order from our Baabuk USA website: us.baabuk.com

For more information, please visit our Shipping and Returns page.

Baabuk ships nearly worldwide!

Swiss Customers: Please order from our Swiss website: www.baabuk.ch
USA Customers: Please order from our Baabuk USA website: us.baabuk.com
All other customers can order here at baabuk.com

We accept credit card payments and Paypal for all orders.

We think you're going to love your new Baabuk shoes and slippers! But we know that sometimes the size isn't right or you'd prefer a different color. That's why we offer our unique "U-Turn" policy along with a traditional return/exchange policy.
If you need to return your items for any reason within 30 days of delivery, simply complete our Return Authorization form. Then send the shoes back and we'll get a new pair or refund to you. We partner with three return facilities to accommodate returns based on customer locations. These facilities are located in Switzerland, Germany, and USA.

For more information, please refer to our Shipping and Returns page.

We are committed to making sustainable and durable products designed for long- term wear. However, we recognize that the process of working with wool is and art and therefore, some products are more susceptible to faster wear. All Baabuk products come with a 365-day warranty which covers any rips, tears, holes, or other material damage. Simply contact us at info@baabuk.

We do not recommend using the washing machine for our slippers. The sole of the slippers is a natural latex material, so washing machines, aggressive soaps, and alcohols may cause the soles to melt. We recommend cleaning with a humid cloth. You can clean the surface of the slippers to remove the dirt and dust. Do not put slippers near any heat source to dry. Doing so may damage the natural latex sole.
For more information on how to clean the soles of your slippers, please refer to this video

You can put your Urban Woolers and Sky Wooler sneakers in the washing machine under the “wool” program (30 degrees Celsius, gentle spin). You may want to use a special wool detergent. Air drying is recommended

The sole of our slippers (except for the Pomobuk) are made of 100% natural latex.

Wool is an insulating and regulating material. It will protect your feet from the cold in the winter and keep them cool in the summer. So enjoy your pair of Baabuk at any time of the year!

The soles of our sneakers are sturdy and durable to withstand daily use! Some of our traditional sneaker styles have lightweight, yet strong, soles made with a rubber TPU material. The soles of the newer Urban Woolers and Sky Woolers are made with durable natural rubber. 
Unlike foam soles that many other shoes have, TPU and rubber soles will withstand daily use and walking around the city.

Yes, the inner sole can be removed. Therefore, you can insert the sole of your choice in your pair of Baabuks.

We do not sell replacement outsoles, however local shoe repair services may be able to provide this service.

Wool insoles are added to BAABUK slippers for added comfort and durability, however they are not required. All slipper styles can be worn without insoles. If you choose to wear your slippers with insoles, the insoles may need to be replaced after prolonged usage. Replacement insoles are available here.

Yes! The elastic laces can be easily customized to match your fit and style. They can be re-laced in a variety of patterns and any leftover can simply be cut off to maintain a sleek look. Here's a short video with a few ideas and instructions - Elastic lace customization

Visit our interactive Size Finder page to find your perfect fit! You'll also find useful conversion charts for US/EU shoe size.